How to Use the Online Bill Payment Service
Just follow the easy steps to our bill payment portal located on the Bill Payment page. Refer to your billing statement for account number and balance due.
Past Due
Your past due payment must be in our office by 3:00 pm on the 16th of the month after receipt of past due notice in order to prevent termination of your water service. If your account becomes past due and you are not able to make the full payment before the final payment date, you must contact our office to make payment arrangements. If your payment is past due, paying online will not relinquish responsibility for any penalties or late fees.
Shut Off
In the event that your service is terminated for non-payment of a delinquent bill, the full balance (including the current bill) plus a reconnection fee will be required in our office before the water can be turned on.
Please note, our field personnel will make every effort to reconnect your water as soon as possible after your payment is received. Be advised that this may not occur on the same day payment is made and will be done during regular business hours only.
Pay With a Check
- Follow the onscreen guide in order to enter the information required for the transaction. Please double check all information to ensure a successful transaction.
- Press Submit Transaction to submit the information. (WARNING! Only click this button once to avoid multiple charges! The transaction may take several minutes to complete.)
Pay with Debit/Credit Card
- Enter the information required and double check all information to ensure a successful transaction.
- Press Submit Transaction to submit the information. (WARNING! Only click this button once to avoid multiple charges! The transaction may take several minutes to complete.)
Frequently Asked Questions
Q. What is the Online Bill Payment Service?
A. Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.
Q. Is e-Bill secure?
A. There are several methods used to ensure that your e-Bill account information is secure:
• SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
• Encryption: We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
Q. Are credit cards accepted for payment?
A. Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online.
Q. Are checks accepted for payment?
A. Yes, we accept checks as payment. Simply choose this payment method when paying your bill online.
Q. What if I’ve received a disconnection notice or have been disconnected?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
Q. Whom do I contact if I have questions about my Bill?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
Q. How do I update my email address or other personal information?
A. Please contact a customer service representative to confirm these changes to your account. Our contact information can be found on the Contact Us page. Please make sure we have a current phone number on file in case we need to contact you!
